Faq

We are  currently available in selected areas of Nigeria 24 hours a day.

We only have highly skilled and experienced GPs and specialists in Nigeria. They share our belief that the best healthcare stems from focusing on patients as individuals, rather than merely a collection of symptoms.

Our doctors are Nigerian trained and registered with the MCDN. They are closely supported by a team of world renowned clinical advisory board who have made a mark in their areas of expertise.

Our rapid-response home visiting service is designed to get an experienced doctor to you within approximately 90 minutes. However this depends on prevailing traffic conditions and it can often be much less or more than this. You will be given an estimated time of arrival for the doctor when you book your visit.

You can either complete the appointment form on the website or call the office number or use our live chat or better still call your assigned health consultant if have a membership package.

You will be given a choice of either requesting a face to face consultation or an E-consultation if you prefer an email or video consultation with one of our leading specialists.

A health consultant will call you within 30 minutes to understand your needs including weekends and bank holidays

We can carter for anything you may require. Contact us to find out more on how we can create a bespoke treatment package to suit your needs.

There is no limit to the amount of calls. You can call whenever you need it.

Our files are protected by the highest security standards. All personal messages will be sent as encrypted.

No. You do not need to worry. If you need second opinion or a video consultation with one of our partner hospitals, we can arrange for a health consultant to bring a computer to you with free internet access.

Unfortunately, we have only partnered with top specialist worldwide, therefore to get this care comes at a great cost. Your health consultant will let you know the cost of this service before you access it.

The annual membership fee is due when you sign an agreement with SilverCare. The agreement and fee can be renewed annually.

We provide a mobile pharmacy service and our visiting doctors can ensure your medications are delivered same day provided it is available. We have a 24 hour pharmacy who can dispense and deliver medications to you. Please note that our doctors do not carry or prescribe controlled drugs.

Yes, if you have a need to see a specialist, your physician and the health consultant will help you identify the most appropriate specialist, provide a referral and help facilitate scheduling.

You can choose where you would like to be seen when you book an appointment, be it at the comfort of your own home, office or hotel room. It is important to maintain privacy and confidentiality when selecting a room. Visits will not be carried out in a public place.

All of our doctors will come fully equipped to complete a comprehensive medical assessment. If blood tests are required, our doctors will be able to carry this out at the time of the visit and get the samples to a required laboratory. This will attract an additional cost.

For other additional investigations or scans, you can be referred to our affiliated partners on near you to have these carried out. The partners will let you know the cost of the investigations.

This is entirely up to you. Our telephone consultations are a minimum of 15 minutes and home visits are 30 minutes, however if you would like to spend more time or ask the doctor to see a friend or family member this will incur additional charges that the doctor will make you aware of beforehand.

For members, you can use your outstanding appointment quota for the year to offset any additional time.

We have made our prices affordable to ensure that it is available to everyone. Once you contact our office, you will be allocated to a health consultant who will discuss your options and come up with a bespoke package that fits your needs.

Prior to booking your appointment the total consultation charge is displayed and is transparent before you book. If additional services are necessary you will be informed by the doctor.

We accept all major debit & credit cards, such as: VISA, MasterCard and American Express. We also accept bank transfers.

If you cancel after requesting a visit but prior to the doctor confirming, you will not be charged a cancellation fee. If you cancel your visit appointment 5 minutes after the doctor has left, you will be charged 50% of the appointment fee.

Your consultation summary is available to you as soon as your appointment is over. We are able to email this to yourself and to your relative with authorisation from you. Your consultation notes remain confidential and we will not share this without informing you or without your consent. Referral letters will have a copy of your consultation summary attached which can be forwarded to the specialist at your discretion.

If further investigations have been arranged, the results will come to SilverCare for analysis. We will email these to you and arrange a telephone call with a doctor to discuss the results if needed.

No. We have non-member packages soon. This ensures that everyone has access to the optimum care we offer.

However, membership ensures that you have access to premium care 24 hours a day, 7 days a week. Your membership fees can be paid either semi-annually or annually via credit card, debit card or bank transfer.

Please contact us on silveraccounts@annomohealthafrica.com

Your health is our top priority, so we’ve made our payment process simple and straightforward, so you can focus on getting well.

We accept payments in advance from named family members for our patients. They are required to pay a minimum of 3 months in advance and then pay on the second month for the next 3 months to ensure that services continue.

We work with many different companies who fund treatment abroad for employees and their families. If your company is funding your treatment, please contact us for further information.

We work with health insurance companies from all over the world. Once you have accepted our treatment offer, contact your insurer locally to find out how to access our Doctor under your policy.

Once we receive confirmation that you are happy to proceed with your treatment package we will require the total estimated costs to be paid prior to initiating your treatment for non-members.

It is possible that the final cost will be more than the guide price as we are only able to provide you with approximate costs. Any additional charges will be communicated to you before we proceed.

SilverCare provides a free follow up call within 24hours of your visit. SilverCare is a 24hour service and if you are feeling unwell after your visit we recommend that you contact us to speak to a doctor.